Services marketing needs to account for the unique characteristics of services (i.e. intangibility, perishability, heterogeneity and the inseparability of production and consumption). In order to recognize the special challenges involved in selling services, as opposed to goods, some authors advocate extending the model to 7 Ps for service industries by adding; Process – the way in which orders are handled, customers are satisfied and the service is delivered; Physical Evidence – is tangible evidence with which customers interact and with the potential to impact on the customer’s service experience; People -service personnel and other customers with whom customers interact and form part of the overall service experience. [49]
Marketing practice tended to be seen as a creative industry in the past, which included advertising, distribution and selling. However, because the academic study of marketing makes extensive use of social sciences, psychology, sociology, mathematics, economics, anthropology and neuroscience, the profession is now widely recognized as a science,[8][not in citation given]allowing numerous universities to offer Master-of-Science (MSc) programs.[9][not in citation given]
Employment opportunities are wide ranging for Marketing graduates. You will be well-prepared to pursue a career in consumer marketing, sales, merchandising, advertising, communications, customer service, or marketing research. Your external focus will provide you a perspective that many organizations find valuable in senior managers.
Safety is a key business concept that is defined by Merriam-Webster as “the condition of being safe from undergoing or causing hurt, injury, or loss”.[21] Injuries cost businesses billions of dollars annually.[22] Studies have shown how company acceptance and implementation of comprehensive safety and health management systems reduces incidents, insurance costs and workers’ compensation claims.[23] New technologies, like wearable safety devices[24] and available online safety training, continue to be developed to encourage employers to invest in protection beyond the “canary in the coalmine” and reduce the cost to businesses of protecting their employees.
Depending upon the profession, an aspiring marketer can seek out anything from a certificate to a PhD – and in most cases, these programs can be found not only in brick-and-mortar schools, but online as well. Here’s a rundown of what to expect from each level.
Public relations departments are in charge of managing communications with the media, consumers, and the public. Companies, non-profit organizations, government agencies and educational institutions must all handle public relations to some extent, with each organization’s unique needs dictating the focus and tasks of its public relations department. In general, individuals in these departments serve as spokespeople and liaisons, promote events or newsworthy developments, and generally work to ensure the company or organization maintains a positive image in the eyes of the public.
A formal approach to this customer-focused marketing is known as SIVA[59] (Solution, Information, Value, Access). This system is basically the four Ps renamed and reworded to provide a customer focus.
Jump up ^ Borden, N., “The Concept of the Marketing Mix,” Journal of Advertising Research, June 1964 pp 2-7; van Waterschoot, W. and van den Bulte, C., “The 4P Classification of the Marketing Mix Revisited,” Journal of Marketing, Vol. 56, No. 4, 1992, pp. 83-93
Developing a “we” bond between consumers and product, often by announcing the product first to a selected audience, and inviting consumers to participate in the development of the product or product launch.
Test your product: So, you understand who your prospective customers are and you’ve done some research on their needs. You’ve designed a product to meet their needs. But have you tested it? Sometimes, there could be something (big or small) about your product that put people off and that would limit its success in the marketplace. Be sure to get feedback from people who fit your target customer profile.
Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. BPM attempts to improve processes continuously. It can, therefore, be described as a “process optimization process”. It is argued that BPM enables organizations to be more efficient, effective and capable of change than a functionally focused, traditional hierarchical management approach.[who?]
I would like to pursue a marketing degree, but I can’t afford to attend school again, especially not on campus. With my full-time job and family, I can only get a marketing degree if I have flexibility to take classes on my schedule and learn at my own pace.
“Considering 70 percent of all phones today are smartphones, it’s increasingly important that brands and organizations think about how to connect with consumers on this increasingly important digital device,” Crow explains. 
Individuals interested in a leadership or executive position may excel as a chief marketing officer (CMO) of a company. These executives are in charge of coordinating all marketing, media, creative, advertising, and public relations activities, implementing a cohesive plan designed to propel the organization toward its sales objectives. They are creative and analytical in their approach and must have strong leadership skills to delegate tasks and projects to appropriate departments.
The Department of Marketing, Business Economics & Law offers a selection of courses in the area of Business Law.  Students will have the opportunity to study a variety of subjects including: Legal Foundations of the Canadian Economy, Natural Resource and Environmental Law, Energy International Business Law, and more. The Business Economics and Law major is unique in Canada, and is one of the most popular majors in the Alberta School of Business.
In order to determine what you should be selling, you must understand your target customer’s needs and then tailor your product to meet those needs. The more you are able to fulfill your customers’ expectations, the better the chances that they will buy from you, recommend you to others and come back again in the future.
We were pleased to work with Web3 as they helped us to update our old website and bring it into the 21st century. I had high expectations for the quality of my website, and Web3 was able to help. They did not disappoint in the least. — Brett M., Alberta BC Safety5/27
To overcome the deficiencies of the 4 P model, some authors have suggested extensions or modifications to the original model. Extensions of the four P’s include “people”, “process”, and “physical evidence” and are often applied in the case of services marketing[47] Other extensions have been found necessary in retail marketing, industrial marketing and internet marketing:
Businesses often have important “intellectual property” that needs protection from competitors for the company to stay profitable. This could require patents, copyrights, trademarks, or preservation of trade secrets. Most businesses have names, logos, and similar branding techniques that could benefit from trademarking. Patents and copyrights in the United States are largely governed by federal law, while trade secrets and trademarking are mostly a matter of state law. Because of the nature of intellectual property, a business needs protection in every jurisdiction in which they are concerned about competitors. Many countries are signatories to international treaties concerning intellectual property, and thus companies registered in these countries are subject to national laws bound by these treaties. In order to protect trade secrets, companies may require employees to sign noncompete clauses which will impose limitations on an employee’s interactions with stakeholders, and competitors.
During the 1940s, the discipline of marketing was in transition. Interest in the functional school of thought, which was primarily concerned with mapping the functions of marketing was waning while the managerial school of thought, which focussed on the problems and challenges confronting marketers was gaining ground. [32] The concept of marketers as “mixers of ingredients,” was first introduced by James Culliton, a Professor at Harvard Business School. [33] At this time theorists began to develop checklists of the elements that made up the marketing mix, however, there was little agreement as to what should be included in the list. Many scholars and practitioners relied on lengthy classifications of factors that needed to be considered to understand consumer responses.[34] Neil Borden developed a complicated model in the late 1940s, based upon at least twelve different factors.[35]
A firm using a sales orientation focuses primarily on the selling/promotion of the firm’s existing products, rather than determining new or unmet consumer needs or desires. Consequently, this entails simply selling existing products, using promotion and direct sales techniques to attain the highest sales possible.[23] The sales orientation “is typically practised with unsought goods.” [24] One study found that industrial companies are more likely to hold a sales orientation than consumer goods companies. [25] The approach may also suit scenarios in which a firm holds dead stock, or otherwise sells a product that is in high demand, with little likelihood of changes in consumer tastes diminishing demand.
Industrial or B2B marketing needs to account for the long term contractual agreements that are typical in supply chain transactions. Relationship marketing attempts to do this by looking at marketing from a long term relationship perspective rather than individual transactions.[48]

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Even when the state of the economy fluctuates, the demand for marketing professionals often stays relatively steady. Companies have ongoing needs for marketing experts who can develop sales and advertising strategies, solve complex problems, and generate new ideas to promote products and services. While many marketing professionals obtain a degree in business with a marketing major, it’s not the only way into the field. For example, some larger companies and corporations offer exclusive marketing training programs for college graduates so they can gain hands-on experience in the field and grow with the company.
A firm employing a product orientation is mainly concerned with the quality of its own product. A product orientation is based on the assumption that, all things being equal, consumers will purchase products of a superior quality. The approach is most effective when the firm has deep insights into customers and their needs and desires derived from research and (or) intuition and understands consumers’ quality expectations and price they are willing to pay. For example, Sony Walkman and Apple iPod were innovative product designs that addressed consumers’ unmet needs. Although the product orientation has largely been supplanted by the marketing orientation, firms practising a product orientation can still be found in haute couture and in arts marketing. [22]
A firm focusing on a production orientation specializes in producing as much as possible of a given product or service in order to achieve economies of scale or economies of scope. A production orientation may be deployed when a high demand for a product or service exists, coupled with certainty that consumer tastes and preferences remain relatively constant (similar to the sales orientation). The so-called production era is thought to have dominated marketing practice from the 1860s to the 1930s, but other theorists argue that evidence of the production orientation can still be found in some companies or industries. Specifically Kotler and Armstrong note that the production philosophy is “one of the oldest philosophies that guides sellers… [and] is still useful in some situations.” [27]
Other recent studies on the “power of social influence” include an “artificial music market in which some 14,000 people downloaded previously unknown songs” (Columbia University, New York); a Japanese chain of convenience stores which orders its products based on “sales data from department stores and research companies;” a Massachusetts company exploiting knowledge of social networking to improve sales; and online retailers who are increasingly informing consumers about “which products are popular with like-minded consumers” (e.g., Amazon, eBay).